At Glow With Alisha’s, your satisfaction is our priority. We strive to provide high-quality skincare and beauty products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • All original seals, labels, and packaging must remain intact.
  • A return request must be submitted within 7 days of receiving your order.

To initiate a return, please contact our customer support team by email or phone. Our team will guide you through the return process.

Exchange Process

After your return request is approved:

  • Securely pack the product in its original packaging.
  • Ship the item using a trackable courier service to the return address provided by our support team.
  • Once we receive and inspect the returned item, we will process your exchange within 5 business days.
  • You will receive an email confirmation once your exchange has been completed.

Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

To process your claim, you must provide:

  • A clear unboxing video recorded from the moment the package is opened.
  • Photos of the damaged or incorrect product, if requested.

Please note that claims submitted without an unboxing video may be declined. Once your claim is verified, we will arrange a replacement at no additional cost.

Expired or Short-Dated Products

For health and safety reasons, we cannot accept returns or issue refunds for expired or short-dated products. We recommend checking your items upon delivery and using them within the recommended timeframe.

Return & Refund Conditions

Please note the following:

  • Only unopened and unused products are eligible for returns or refunds.
  • Products that have been used are not eligible for return or refund.
  • Items with opened, broken, or damaged packaging cannot be returned.
  • Expired products cannot be returned or refunded.
  • Shipping charges are non-refundable unless the return is due to our error.

Need Assistance?

If you have any questions about our Returns & Refunds Policy, our customer support team is always happy to assist you. Please contact us, and we’ll do our best to resolve your concerns as quickly as possible.